A large government organisation was challenged by fragmented systems and processes that hindered its ability to operate as an integrated enterprise. An uplift in end-to-end process performance and access to quality decision-making data was needed to support strategic priorities and improve organisational efficiency and effectiveness.
With significant investment being made in enterprise systems and the establishment of a new business integration capability program, there was an opportunity to address the issues limiting business capability effectiveness and establish a modern, integrated approach.
Approach
Our approach included:
Analysing the root causes of fragmented business process and operational performance, identifying the lack of a capability planning approach that considered desired target states, articulated gaps and targeted investment at priority needs
Identifying fragmented organisational accountabilities and business capability planning processes with no mechanism to integrate enterprise-wide needs
Proposing and designing an action plan to develop a Business Design Cycle that articulates business capability mapping, maturity assessment models and a progressive transformation approach enabling both top-down and bottom-up realisation
Conducting a prototype to validate and iterate key design choices with stakeholders across the enterprise
Results
We developed an action plan for the Business Design Cycle inclusive of system features, governance requirements, design principles, prototype designs and organisational models. This action plan was endorsed by executive leadership and is now progressing to detailed design, including organisational features to embed the framework as the enduring means to define, design and mature business capabilities across the organisation.
CASE STUDY
Potenture
Capability Program Strategy
A large government organisation was establishing a new capability program architecture framework and required development of its first capability program strategy for business enterprise architecture and transformation.
CASE STUDY
Potenture
Engineering & Technology Leader
The local division of a Global leader in engineering and technology was increasingly challenged by a lack of growth with its pipeline of projects looking increasingly vulnerable. People were starting to question if they had a future and were starting to leave.
CASE STUDY
Potenture
Capability Program Strategy
A large government organisation was establishing a new capability program architecture framework and required development of its first capability program strategy for business enterprise architecture and transformation.
Empty space, drag to resize
CASE STUDY
Potenture
Engineering & Technology Leader
The local division of a Global leader in engineering and technology was increasingly challenged by a lack of growth with its pipeline of projects looking increasingly vulnerable. People were starting to question if they had a future and were starting to leave.
